FAQ
When will my order ship?
Orders usually ship the following business day. We ship Monday through Saturday. We do not ship orders on Sunday and Holidays.
Do you offer free shipping?
We charge shipping for all our orders, however the way that rates are calculated result in larger orders shipping costs being subsidized by us. So you will not reach free shipping but the more product you order the less the shipping costs get past on to you.
Do you offer pick up services for the Phoenix Metro East Valley?
Not currently.
I choose USPS as my shipping option but my shipment arrived by UPS?
Our shipping rates are estimates only and larger shipments almost always are cheaper by UPS. We may change your delivery method if there is a large deviation from what you paid for shipping versus what it actually costs. If this affects your delivery time we will reach out to you.
Do you sell gift cards?
We do not currently offer gift cards for our web store. We do have physical gift cards that are available to purchase in our physical store and used only in our physical store location.
What if I have a missing game component?
Email us at support@meeplesandbeyond.com so that we can assist you in obtaining replacements. Be sure to include your order#, brief description of what is missing/wrong and any photo's as applicable to support your claim. A member of our team will respond with a resolution and provide you continuing support until your claim is settled.
For in store pick up do I need to bring anything with me?
Yes, please bring and prepare to show your id when picking up your order. The name on the ID will have to match the name on the order. If you are having someone else pick up the order please email us at support@meeplesandbeyond.com with your order # and let us know the name of the person to pick up your order. Please be sure to email us from the email you used to place the order.
I have another question?
The best way to get in contact with us for any question is to email us at info@meeplesandbeyond.com. There is a chat option through our web store, we may not always respond in a quick manner to those, however we do respond so please check your inbox and spam folder for a reply.